Sunday, April 20, 2008

Praveen Angre, Strengths Finder 2.0, HBR green, Whiskey, 100,000

I wanted to thank Mr. Praveen Angre, one of the Chef at the BA Terminal Four BA Gate 1A Lounge at Heathrow. Praveen dishes out the requirements of the passengers based on their needs, thus customizing the food. Considering Hundreds go thro the menu and request, this is great service. More so, when there are vegetarians like me whose special needs are to be attended to (Like he prepared a Schezwan noodles with Veg ingradients when the menu item is under Meat). Great customer service. Thanks Praveen.

Sorry to see the heads roll at Terminal 5 fiasco. Read an interesting article by Vir Shangvi in livemint as to how BA is fast loosing its market share and that Indian Airliners are making a dent in to the west. I agree with him, the Jet and Kingfisher are making huge wave with their great customer service. I am also seriously contemplating the switch, it just the fact that No international flight of Jet Airways flies out of Bangalore that is holding me back to BA.

On the other front, I completed the Strength finder 2.0 yesterday, though I purchased the book 4 months back, I could find the time yesterday. This is an updated version with more practical and customized inputs. There are 34 Traits from which the top 5 manifests.

My Top 5 Clifton strength finder Characters (Talent)were

The Top5 Strength finder 1.0 when I did in 2006 were
Self Assurance.

So more or less consistent. I guess I have mended a bit with more responsibility of family and stability taking the priority !!!!.

Read a very interesting article in HBR by Daniel Goleman which made me think a lot, this was on Reawakening your passion for work.

Also read / heard a very thought provoking podcast / article on HBR Green by Rakesh Khurana on "Should managers take a Hypocratic oath?. Kept me thinking. I think the MBA degree or universities are slowly loosing the final objectives. They tend now to focus on short term aspects rather than long term vision and gains for the individual as well as to the society.!!!!.

I was appalled at the news article that the Wine and Whiskey lobby is pressurizing the government to resume serving alcohol on Domestic flights. Knowing the way our folks behave and having personally been a witness to the misdeeds of couple of folks on international flights with Air hostess, this will be a disaster. Many of the Indians have an attitude that when it is free, you may as well rip it. So I hope the common sense prevails and nonsensical decisions on the affirmative don't happen.

Finally, I was amazed to hear that my wife's colleague paid Rs. 100,000(US$2600) as donation for her 4 year old baby for admission in to Lower Kinder Garten (LKG). WOW!!!!. That was at least Rs. 35,000 more than the entire amount I had spent for my Education from 1st standard in 1969 to my masters degree in 1985 in India (From Madras to Coimbatore). I just did a quick check and 65,000(US $ 1700) was the total expense as education fee. Add may be another 20,000 for the Hostel fees and the bus travel expenses!!!!. Still less than Rs. 100,000 (We call 1 lac in India). So as economy prospers, so are the educators who form the basis/ foundation. Make the hay while the sun Shines I would presume.

I also look forward to spending the next 4 to 6 weeks at home as no travel is planned.

Till next week, take it easy and take care; Live consciously.

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